Warranty Policy
BENIFORE LIMITED WARRANTY
Effective Date: April 1, 2024
Ride With Confidence. Built With Reliability.
At Benifore, we stand behind the quality, reliability, and craftsmanship of every eBike we build.
This Limited Warranty applies to eligible Benifore products purchased in the United States and Canada through Benifore.com or authorized retailers.
This warranty is provided at no additional cost and is separate from any consumer rights available under applicable laws.
Before your first ride, please carefully review the user manual included with your eBike. It contains important information regarding assembly, operation, safety procedures, maintenance requirements, and warranty eligibility.
Registration is not required to activate warranty coverage. However, we strongly encourage customers to register their eBike through Benifore.com to receive faster support, product updates, and service assistance.
Benifore warrants its products against defects in materials and workmanship under normal use and maintenance conditions, subject to the terms, limitations, and exclusions outlined below.
Warranty Coverage Overview
| Component | Warranty Period |
|---|---|
| Frame | 2 Years (24 Months) |
| Fork, Handlebar, Stem, Rims, Seatpost | 12 Months |
| Controller | 12 Months |
| Charger & Main Wiring Harness | 12 Months |
| Motor, Hall Sensor & Motor Bearings | 12 Months |
| Lithium-Ion Battery | 12 Months |
| LCD Display, Throttle & Controller Cover Plate | 6 Months |
| Crankset, Front Arm Set, Wheel Hub, Spokes, Shifter, Derailleur, Freewheel, Bottom Bracket, Shock Absorber & Wiring Harness | 6 Months |
| Kickstand, Saddle, Fenders, Safety Hook, Seat Clamp, Stem Clamp, Frame Clamp, Pedals, Brakes, Brake Discs & Brake Levers | 3 Months |
| Headlights, Taillights, Power-Off Brake Levers & Switches | 3 Months |
Warranty Coverage Details
FRAME & BASIC COMPONENTS
Frame — 24 Months
Covered:
Manufacturing defects that cause natural deformation, weld failure, structural defects, or fractures caused by manufacturing issues.
Not Covered:
Damage caused by collisions, misuse, abuse, improper maintenance, unauthorized modification, or accidents.
Fork, Handlebar, Stem, Rims & Seatpost — 12 Months
Covered:
Manufacturing defects including natural deformation, weld failure, or structural issues caused by production defects.
Not Covered:
Damage caused by collisions, misuse, abuse, improper maintenance, or unauthorized modifications.
Kickstand, Saddle, Fenders, Safety Hook, Seat Clamp, Stem Clamp, Frame Clamp, Pedals, Brakes, Brake Discs & Brake Levers — 3 Months
Covered:
Material or workmanship defects under normal use.
Not Covered:
Collision damage, misuse, normal wear, improper maintenance, or damage caused by modifications.
Crankset, Front Arm Set, Wheel Hub, Spokes, Shifter, Derailleur, Freewheel, Bottom Bracket, Shock Absorber & Wiring Harness — 6 Months
Covered:
Material or workmanship defects under normal use.
Not Covered:
Man-made damage, unauthorized modification, collision damage, or damage caused by improper use.
ELECTRICAL COMPONENTS
Controller — 12 Months
Covered:
Short circuits, burnout, or performance failure caused by manufacturing defects.
Not Covered:
Water damage, disconnected wiring, physical damage, misuse, or customer-caused damage.
Charger & Main Wiring Harness — 12 Months
Covered:
Short circuits, burnout, or performance failure caused by manufacturing defects.
Not Covered:
Water damage, disconnected wiring, physical damage, misuse, or customer-caused damage.
LCD Display, Throttle & Controller Cover Plate — 6 Months
Covered:
Short circuits, burnout, or performance failure caused by manufacturing defects.
Not Covered:
Water damage, improper installation, collision damage, misuse, or customer-caused damage.
Headlights, Taillights, Power-Off Brake Levers & Switches — 3 Months
Covered:
Electrical failures caused by manufacturing defects.
Not Covered:
Water damage, physical damage, misuse, improper installation, or customer-caused damage.
MOTOR COMPONENTS
Motor, Hall Sensor & Motor Bearings — 12 Months
Covered:
Phase failure, Hall sensor burnout, demagnetization, or abnormal bearing noise caused by manufacturing defects.
Not Covered:
Physical damage, water ingress, collision damage, misuse, improper maintenance, or unauthorized modification.
BATTERY WARRANTY
Lithium-Ion Battery — 12 Months
Covered:
Manufacturing defects, failure to store power, or battery capacity falling below 70% of the original capacity under normal use during the warranty period.
Not Covered:
Water ingress, collision damage, misuse, unauthorized modification, or customer-caused damage.
Battery capacity and performance claims may require the battery to be returned to a Benifore service location for inspection and testing before a warranty decision is made.
THIRD-PARTY COMPONENTS
Certain components installed on Benifore eBikes may be manufactured by third-party suppliers, including drivetrains, braking systems, suspension components, and accessories.
These components may include separate warranties provided by their respective manufacturers.
When a component is specifically listed in the Benifore Warranty Coverage Schedule above, the applicable Benifore warranty period will apply.
Components not specifically covered by this Limited Warranty may be subject only to the original manufacturer's warranty.
SUBSEQUENT OWNER CONDITIONS
Warranty coverage may be transferred to a subsequent owner during the remaining original warranty period.
The warranty period is calculated from the original retail purchase date, not the resale date.
Proof of the original purchase is required to verify warranty eligibility.
WARRANTY LABOR
Benifore will cover standard warranty-related labor costs for one (1) year from the original retail purchase date when approved by Benifore in advance.
Additional service fees, installation fees, or unauthorized labor charges may not be reimbursed.
WARRANTY SERVICE PROCESS
To request warranty service, customers must provide:
• Original proof of purchase
• Product serial number
• Clear photos and/or videos showing the issue
• Any additional information requested by Benifore Customer Support
Benifore reserves the right to inspect, repair, or replace eligible covered components.
Replacement components may differ slightly in appearance, color, or specifications if the original component is unavailable.
Warranty service is generally limited to the country where the product was originally purchased.
ITEMS NOT COVERED
This Limited Warranty does not cover damage caused by:
• Improper assembly or installation
• Accidents, collisions, abuse, misuse, or neglect
• Unauthorized repairs or modifications
• Improper maintenance
• Corrosion caused by environmental exposure
• Installation of incompatible parts or accessories
• Failure to follow maintenance instructions in the user manual
If you are unsure whether an issue is covered, please contact Benifore Customer Support before arranging repairs.
NORMAL WEAR & TEAR
Normal wear and tear is not covered under this Limited Warranty.
Wear items include, but are not limited to:
• Tires and inner tubes
• Brake pads
• Chains
• Bearings
• Cables and housing
• Handlebar grips
• Freehub bodies
• Spokes
• Sprockets
• Rubber components
• Transmission gears
• Cosmetic scratches and paint wear
Regular inspection, maintenance, and replacement of wear items are the owner's responsibility.
WARRANTY CLAIM PROCESS
To start a warranty claim:
-
Contact Benifore Customer Support or the authorized retailer where the product was purchased.
-
Provide proof of purchase and product serial number.
-
Submit clear photos or videos showing the issue.
-
Follow inspection, troubleshooting, shipping, or service instructions provided by the support team.
Warranty claims cannot be processed without required supporting information.
SHIPPING DAMAGE POLICY
Shipping damage is not covered under this Limited Warranty.
However, Benifore will assist with shipping-related claims when:
• Damage is reported within seven (7) days of delivery.
• Clear photos and/or videos of the damage are provided.
• Original packaging is retained whenever possible.
Claims submitted after seven (7) days may not qualify for replacement assistance.
REPLACEMENT PARTS, SHIPPING & SERVICE COSTS
Approved warranty replacement parts are provided without charge.
Shipping charges, installation fees, and labor costs not approved by Benifore in advance may not be covered.
Customers should retain the original eBike packaging whenever possible.
Benifore may request additional evidence or inspection before approving a warranty claim.
DISCLAIMER OF IMPLIED WARRANTIES
This Limited Warranty describes the written warranty provided by Benifore.
To the extent permitted by law, any implied warranties, including merchantability and fitness for a particular purpose, are limited to the applicable duration of this Limited Warranty.
Benifore will not be liable for indirect, incidental, special, or consequential damages arising from the use of or inability to use a product.
Some states or provinces may not allow certain limitations, so these limitations may not apply to you.
CONTACT BENIFORE
For warranty questions or assistance:
Benifore Automobile Co., Ltd.
📞 +1 (323) 448-7808
Business Address
110 16th Street, Suite 1460
Denver, CO 80202
United States