Return & Refund Policy

Hassle-Free Returns at Benifore

At Benifore, we want every rider to feel confident when purchasing from us. If you're not completely satisfied with your order, we offer a clear, transparent, and fair return process designed for electric bike customers.

Please read the policy carefully before requesting a return.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

Before sending any product back, you must first contact Benifore Customer Support to obtain return authorization and instructions.

Unauthorized returns may be refused or delayed.

To qualify for a return, your item must meet all of the following conditions:

  • Be in original condition
  • Be unused and unworn
  • Have fewer than 10 miles (16 km) on the odometer
  • Be free from dirt, damage, scratches, or excessive wear
  • Include all original packaging, accessories, charger, keys, tools, and manuals

Restocking & Processing Fee

All approved returns within the 30-day return window are subject to a $300 USD Restocking & Processing Fee.

This fee covers:

  • Product inspection and testing
  • Safety verification
  • Cleaning and refurbishment
  • Repackaging
  • Inventory restocking and processing

The $300 fee will be deducted from your refund once the returned product has been inspected and approved.

Riding Usage Cleaning Fee

If the returned product shows signs of riding use (including mileage beyond light testing conditions), an additional $80 USD Cleaning & Reconditioning Fee will be applied.

This includes:

  • Deep cleaning of frame and components
  • Tire and drivetrain cleaning
  • Cosmetic reconditioning
  • Repackaging preparation

Important Notes on Fees

  • All returns are subject to the $300 Restocking Fee
  • The $80 Cleaning Fee only applies if the bike has been ridden
  • These fees are deducted directly from your refund after inspection
  • Fees are applied per returned unit

Non-Refundable Conditions

Please note:

  • There are no original shipping charges
  • Return shipping costs are the responsibility of the customer unless the return is due to:
    • Manufacturing defect
    • Shipping damage
    • Incorrect item received from Benifore
  • Items damaged due to misuse, accidents, modifications, or improper handling may be rejected or partially refunded
  • Accessories, replacement parts, and promotional gifts may not be eligible for return unless defective

After 30 Days

We are unable to accept returns after 30 days from delivery.

However, depending on the situation, we may still offer:

  • Product exchange
  • Warranty support
  • Replacement parts
  • Technical assistance
  • Partial refund (at Benifore’s discretion)

Return Authorization Required

All returns must be approved by Benifore Customer Support before shipment.

Once approved, we will provide:

  • Return Authorization (RA)
  • Return warehouse address
  • Return instructions

Do not send any product back without authorization.

Unauthorized returns may be refused.

Refund Process

After your returned item is received and inspected, we will notify you of approval status.

If approved, your refund will be calculated as:

Purchase Price

− $300 USD Restocking & Processing Fee

− $80 USD Cleaning Fee (if applicable due to riding use)

Refunds will be issued to your original payment method within 5–10 business days after approval.

Please note:

  • Bank processing times may vary
  • Fees are deducted before refund is issued

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us process your request quickly, please include:

  • Order number
  • Photos or videos of the issue
  • A brief description of the problem

Our support team will evaluate the case and provide the appropriate solution, such as replacement parts, replacement units, or other remedies.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

  • Manufacturing defect
  • Shipping damage
  • Incorrect item received

For approved returns, Benifore will provide full return instructions before shipment.

Order Cancellation

Orders can only be canceled before shipment.

Once shipped, orders cannot be canceled and must follow the return process.

Contact Us

If you have any questions about returns or refunds, please contact Benifore Customer Support before sending your product back.

📧 Email
support@benifore.com

📞 Phone
+1 (323) 448-7808

🌐 Website
https://benifore.com