Contact US
We're Here to Support Every Ride
At Benifore, we believe every rider deserves a reliable eBike experience — from the moment you discover our products to every adventure that follows.
Our dedicated support team is here to provide professional assistance throughout your ownership journey, including product questions, order support, shipping updates, warranty service, technical guidance, and after-sales care.
Whether you're commuting through the city, exploring local trails, spending time with family, or enjoying weekend adventures, Benifore is committed to keeping every ride simple, smooth, and enjoyable.
Customer Support
Have questions about your Benifore eBike? Our team is ready to help.
📧 Email: support@benifore.com
📞 Phone: +1 (323) 448-7808
🕒 Support Hours:
Monday – Sunday
5:00 PM – 2:00 AM Pacific Time
We typically respond within 24 business hours.
Our Global Operations
Benifore is supported by a global team dedicated to delivering dependable electric bikes, responsive customer service, and continuous product improvement.
Our operations combine U.S.-based customer support with global product development and supply chain capabilities, allowing us to provide riders with reliable products and professional service.
🇺🇸 U.S. Customer Support Center
Benifore Automobile Co., Ltd.
Our U.S. operations are focused on providing a smooth ownership experience for American riders.
Supporting services include:
✓ Customer support
✓ Order assistance
✓ Shipping updates
✓ Warranty service
✓ Returns and replacement support
✓ Product guidance
Address
Benifore Automobile Co., Ltd.
110 16th Street, Suite 1460
Denver, CO 80202
United States
🇨🇳 Product Development & Supply Chain Center
Shenzhen Benifore Vehicle Co., Ltd.
Our Shenzhen team supports Benifore's product innovation and manufacturing operations, ensuring every eBike meets our standards for performance, reliability, and rider satisfaction.
Supporting areas include:
✓ Product development
✓ Engineering coordination
✓ Manufacturing management
✓ Quality control
✓ Supply chain operations
✓ Product improvement
Address
Shenzhen Benifore Vehicle Co., Ltd.
Room 103-201, Building 2, No.52 Zhonghao 1st Road,
Xiangjiaotang Community, Bantian Street,
Longgang District, Shenzhen, Guangdong, China
🇭🇰 Global Business Operations Center
YOU BANG TECH (HK) CO., LIMITED
Our Hong Kong operations provide global business support for Benifore, including:
✓ International business management
✓ Brand operations
✓ Digital marketing support
✓ Global coordination
✓ Administrative services
Address
YOU BANG TECH (HK) CO., LIMITED
FLAT / RM 185, G/F, HANG WAI INDUSTRIAL CENTRE
NO.6 KIN TAI STREET, TUEN MUN, NEW TERRITORIES
HONG KONG
Shipping Information
Fast & Reliable U.S. Delivery
Benifore provides convenient shipping solutions designed to get your eBike ready for your next adventure.
Order Processing
Orders are typically processed within 1–2 business days after payment confirmation.
U.S. Shipping Benefits
✓ Free shipping within the contiguous United States
✓ Ships from U.S. warehouse locations
✓ Professional eBike packaging protection
✓ Tracking information provided after shipment
Delivery Time
Most orders typically arrive within 3–5 business days after shipment.
Need Help? Here's How We Can Assist
To help us resolve your request faster, please provide:
✓ Order number
✓ eBike model (Example: X1T PRO)
✓ Description of your question
✓ Photos or videos if needed
The more details you provide, the faster our team can assist you.
Why Riders Choose Benifore
✓ UL 2849 Certified Electric Bikes
✓ U.S.-Based Customer Support
✓ Reliable Shipping Experience
✓ 2-Year Limited Warranty
✓ Professional Technical Assistance
✓ Quality-Focused Product Development
✓ Dedicated Rider Support
Our Commitment
At Benifore, we don't just build electric bikes — we build long-term relationships with riders.
From your first visit to thousands of miles on the road, our team is committed to providing dependable products, helpful service, and a better riding experience.
Thank you for choosing Benifore.
Contact Information
📧 support@benifore.com
📞 +1 (323) 448-7808
🌐 https://benifore.com