All orders are processed within 48 business hours. Once shipped, you will receive a shipping confirmation email with tracking information.

We ship via FedEx or UPS, and delivery usually takes 3–5 business days after dispatch.

Please note that all delivery times are estimates and may vary depending on location and carrier conditions.

We currently offer shipping within the contiguous United States (lower 48 states).

For more details, please visit our Shipping Policy page.

Your Benifore eBike arrives mostly pre-assembled.

Only a few simple steps are required to complete setup, such as attaching minor components.

We strongly recommend following our assembly video guide or user manual for safe installation.

Once your order is shipped, you will receive a tracking link via email.

You can click the link to view real-time delivery updates.

Only one discount code can be applied per order.

Discount codes cannot be stacked or combined.

No, you do not need a driver’s license to ride a Benifore eBike.

However, we strongly recommend following local eBike safety regulations and riding responsibly.

Please refer to the Benifore User Manual for full charging instructions.

Always use the original charger provided with your bike to ensure safety and battery longevity.

You can compare models directly on our “Compare Models” page, where we break down performance, range, and use cases.

If you need help, our support team is always available.

A typical Benifore lithium battery lasts 3–4 years, depending on usage, charging habits, and storage conditions.

We recommend removing the battery before cleaning.

You can clean your Benifore eBike like a regular bicycle using a damp cloth.

Avoid high-pressure water directly on electrical components.

Benifore eBikes are built with water-resistant components:

• Battery: IP67
  
• Motor: IP65

This means the bike is suitable for light rain and wet conditions, but should not be submerged in water.

Although Benifore eBikes support a load capacity of up to 400 lbs, we do not recommend carrying passengers unless proper safety equipment is installed.

Safety should always come first.

We regularly offer promotions on our official website.

You can also:

• Subscribe to our newsletter for exclusive deals
  
• Join our membership program to earn reward points
  
• Follow seasonal campaigns for limited-time offers

Our official website reflects the most transparent and final product pricing.

On marketplaces like Amazon, pricing may appear different due to platform fees, shipping adjustments, and promotional structures.

Regardless of where you purchase, you will always receive the same official Benifore product quality and warranty support.

Currently, Benifore only ships within the continental United States due to logistics and shipping constraints.

However, we may accept bulk orders (10+ units) for international buyers. Please contact our support team for details.

Use this text to answer questions in as much detail as possible for your customers.

Please check the following:

• Ensure the battery is properly installed and locked
  
• Check that the display cable is securely connected
  
• Try using the backup remote (if available)
  

If the display still does not work, the display unit or alarm system may need replacement.

If the motor stops working:

• Check whether you are using throttle or pedal assist
  
• Check if any error code appears on the display
  

If no error code appears:

• Check throttle and sensor cables
  
• Throttle failure → replacement needed
  
• PAS failure → sensor replacement needed
  

If error code appears:
Please send us the code for diagnosis.

⚠️ Note: Motor shutdown on steep slopes may be caused by overheating protection, which is normal for safety.

Please check:

• Error codes on display
  
• Motor cable connection
  
• Battery charge level
  
• Speed setting (must be 1–5, not 0)
  

Testing:

• If PAS works but throttle does not → throttle replacement needed
  
• If neither works → motor system may require inspection

Please check:

• Charger indicator light
  Red = charging
  Green = fully charged

If the light stays fixed or abnormal → charger may be faulty.

You can also test battery voltage:

• Below 39V → battery replacement may be required

Battery degradation is normal over time.

Typically, a battery may lose 20%–30% capacity after one year.

To diagnose:

1. Fully charge and record battery level
   
2. Leave bike unused for 24 hours
   
3. Compare battery drop

If abnormal, we will assist with replacement.

Early Benifore models included a display password feature (later removed).

Default passwords for early units:

• X1 Series: 2020 / 1314
  
• X2 Series: 1919 / 2020

Most Benifore accessories are universal (motor, tires, saddle, rear rack, etc.).

However, compatibility may vary depending on model.

If unsure, contact our support team for confirmation before purchase.

We strongly recommend using official Benifore accessories to ensure performance and safety.

Using third-party parts may affect:

• Bike performance
  
• Safety
  
• Warranty coverage

Not all replacement parts are listed online.

If you need a specific part, please contact support directly—we will help you source the correct component.

Some replacement parts are produced in batches rather than daily.

If a part is temporarily out of stock, we will prioritize restocking and shipping as soon as possible.